Return & Refund Policy – THELIGHTOUTFIT

At THELIGHTOUTFIT, customer satisfaction is our highest priority. We strive to provide a seamless and luxurious shopping experience. If you are not completely satisfied with your purchase, our transparent and flexible return policy ensures your experience remains exceptional.

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1️⃣ Return Eligibility

You may request a return within 30 calendar days of the delivery date. To be eligible:

• Item must be unworn, unused, and in original condition.

• Item must be in original packaging, including tags, shoe box, inserts, and any accessories.

• Proof of purchase (order number or receipt) must be included.

Note: Returns that do not meet these conditions may be rejected or subject to a restocking fee of up to 20%.

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2️⃣ How to Initiate a Return

To initiate a return:

1. Contact our Customer Support at Support@thelightoutfit.com with:

   • Full name and order number

   • Item(s) you wish to return

   • Brief explanation for the return

2. Our team will provide detailed instructions and, if applicable, a return shipping label.

Return Address:
Provided by Customer Support upon approval.

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3️⃣ Return Shipping Costs

• Unless the return is due to an error on our part (e.g., wrong or defective item), customers are responsible for return shipping fees.

• We recommend using a trackable shipping service or purchasing shipping insurance, as THELIGHTOUTFIT cannot guarantee receipt of returned items.

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4️⃣ Refunds

• Once your return is received and inspected, we will send an email notification.

• If approved, refunds are processed to the original payment method within 3–7 business days.

• Refund times may vary depending on your financial institution.

Denied Returns:

• If the return is ineligible, the item will be sent back to you, and no refund will be issued.

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5️⃣ Exchanges

• THELIGHTOUTFIT does not offer direct exchanges.

• To exchange, return the original item and place a new order.

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6️⃣ Non-Returnable Items

The following items are final sale and cannot be returned:

• Gift cards

• Final sale or clearance items

• Worn, washed, or damaged items not due to manufacturer error

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7️⃣ Damaged or Defective Items

• If you receive a damaged or defective item, contact us within 7 days of delivery with photo proof.

• We will arrange for a replacement or refund at no additional cost.

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8️⃣ Policy Updates

• THELIGHTOUTFIT reserves the right to update or modify this return policy at any time without prior notice.

• All changes are effective immediately upon posting on our website.

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9️⃣ Contact Information

For any questions regarding returns or refunds:

Email: Support@thelightoutfit.com
Phone: +1 (786) 561-7894

THELIGHTOUTFIT – luxury, precision, and care in every return experience.